The electrical parts salesperson can respond to the fact that she has lost one of her big accounts to a competitor in all of the following ways EXCEPT:
A. treating the former customer like a prospect.
B. visiting the customer quickly and find out why she changed to a competitor.
C. letting the customer know she appreciated the past business she received.
D. telling the customer she can meet future needs.
E. being curt and refusing to talk to the customer.
Answer: E
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Martin, a sales representative for a computer firm, receives the latest performance report on the main product he sells
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