Fourteenth National Bank prides itself on offering better service than any of its competitors. If this is accurate, and if customers recognize and value Fourteenth National's superior service, the bank creates and delivers value through
A. customer excellence.
B. promotional excellence.
C. operational excellence.
D. product excellence.
E. global excellence.
Answer: A
You might also like to view...
Celeste Atkinson is a lifestyle and entertainment manager for Audi, and her job is to create buzz by ensuring that vehicles such as the Audi A8L and the S8 sports sedan figure in paparazzi photos. This is referred to as:
A) lifestyle placement. B) blockbuster placement. C) promotion placement. D) product placement. E) photo placement.
You can only appeal to someone's passion in a positive manner
Indicate whether this statement is true or false.
The University Store, Inc. is the major bookseller for four nearby colleges. An income statement for the first quarter of the year is presented below: University Store, Inc.Income StatementFor the Quarter Ended March 31Sales $800,000Cost of goods sold 560,000Gross margin 240,000Selling and administrative expenses Selling$100,000 Administrative 110,000 210,000Net operating income $30,000 On average, a book sells for $40.00. Variable selling expenses are $3.00 per book; the remaining selling expenses are fixed. The variable administrative expenses are 5% of sales; the remainder of the administrative expenses are fixed. The cost formula for selling and administrative expenses with "X" equal to the number of books sold is:
A. Y = $110,000 + $33X B. Y = $110,000 + $5X C. Y = $105,000 + $5X D. Y = $105,000 + $3X
Which of the following is true about copyrights?
A) In order to obtain a copyright, work must be novel, useful, and nonobvious. B) Copyright protection is effective only if the work has been properly registered. C) It is not necessary to mark a work as copyrighted in order for it to be protected. D) Copyright protection lasts for 20 years.