Explain how a change agent can impact resistance to change within an organization.
What will be an ideal response?
Resistance can be considered to be the interaction of three causes: (1) employee characteristics, (2) change agent characteristics, and (3) the change agent-employee relationship.
The characteristics of the change agent, the individual who is a catalyst in helping organizations change, consist of: his or her individual differences, actions and inactions, and perceptions of change. Characteristics that might contribute to employee resistance to change might include leadership style, personality, tactfulness, sense of timing, awareness of cultural traditions or group relationships, and ability to empathize with the employee's perspective.
Additionally, resistance to change is reduced when change agents and employees have a trusting relationship or faith in each other's intentions. Mistrust, on the other hand, encourages secrecy, which begets deeper mistrust, and can doom change.
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