To increase the probability that your request will be granted,

A) list as many in-depth questions as possible.
B) explain how the reader will benefit by doing what you ask.
C) include flattering statements to retain the interest of your reader.
D) persuade the reader that a timely response is critical.
E) mention the name of a reference before or after making the request.


B

Business

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Total quality management involves all employees, regardless of their function, in continuous quality improvement efforts.

Answer the following statement true (T) or false (F)

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Last year Janis Company had a net income of $290,000, income tax expense of $58,000, and interest expense of $20,000. The company's times interest earned was closest to:

A) 15.5 times B) 10.6 times C) 18.4 times D) 14.5 times

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Developing social capital is risky for an organization because social capital is specific to individuals and remains with the employee, if he or she leaves the organization.

Answer the following statement true (T) or false (F)

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Poor communication is likely if

A. there is no noise in the message channel. B. the source and the receiver don't have personal contact. C. immediate feedback is not possible. D. the encoder and the decoder are not the same person. E. the source and the receiver do not have a common frame of reference.

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