Loyalty is a person's feelings of pleasure or disappointment that result from comparing a product's perceived performance to expectations
Indicate whether the statement is true or false
FALSE
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Emotional appeals
A) have no place in persuasive business messages. B) can help audiences care enough to respond positively to your persuasive message. C) often backfire, and should be used only when addressing internal audiences. D) are usually sufficient, on their own, to convince the audience to make important decisions. E) are most effective in persuasive messages designed for international audiences.
Which of the following is FALSE concerning the handshake?
a. The initial handshake in an interview helps to form a favorable first impression. b. Candidates with an impressive handshake are viewed by interviewers as having stronger social skills. c. The handshake is more important for men than for women in making a positive impression in the interview. d. All of the above are true.
A Bibliography title formatted using Title style does not display in the table of contents unless you select the Bibliography title and use the Add Text command to add it as a Level 1 heading and then update the table of contents
Indicate whether the statement is true or false
What are characteristics of intangible benefits?
A. Difficult to quantify or measure. B. Periodic reviews of actual performance versus expected performance. C. Easy to quantify and typically measured to determine the success or failure of a project. D. The measure of the tangible and intangible benefits of an information system.