Sharelle's speech about reducing juvenile delinquency was very convincing. She clearly defined the
problem and proved that volunteering at a youth agency can have an impact.
One audience member,
Harlan, agreed that volunteering was a great solution, but since he figured there would be lots of
volunteers, he didn't see the need to donate his own time to the cause. Harlan was resisting persuasion by
A) dismissal.
B) denial.
C) belittling the source.
D) selective listening.
E) selective acceptance.
A
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