Individuals with __________ power can influence others because they are liked and respected
a. legitimate
b. referent
c. informational
d. reward
referent
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Identify the title that typically heads the sales organization for a midsize sales organization
A) the president B) the vice president of marketing or sales C) the sales manager D) the national account manager
Answer the following statements true (T) or false (F)
1. Guest focused organizations should trace information and authority from the bottom up. 2. The organizational goal of a hospitality organization is to overpromise and over-deliver. 3. he quality of the entire guest experience is the difference between the quality the guest expects and the quality the guest gets. 4. Quality as perceived by the guest will be affected by changes in either guest expectations or organizational performance.
In direct approaches to gathering perception data, respondents are asked to make similarity judgments on pairs of various brands or stimuli
Indicate whether the statement is true or false
Standard costing can be used only with a process costing system
Indicate whether the statement is true or false