To achieve quality customer service, the phlebotomist must meet what customer needs?
a. know the customer by name, determine the tests needed by the customer, know who the patient's physician is
b. know what the customer wants, determine the level of service received, and take action to satisfy the customer
c. know what the customer's insurance will pay for, keep the patient from waiting too long, say as little as possible to the patient
b
You might also like to view...
A patient who has been sedated and paralyzed by medications is being controlled by the ventila-tor. The set rate is 15 breaths/min. How many seconds does it take for inspiration and expiration to occur?
a. 2 seconds b. 4 seconds c. 6 seconds d. 8 seconds
Which of the following sites are commonly used for manual capillary puncture?
A. Middle finger B. Ring finger C. Heel of the foot on an infant D. All of these
What is the medical term for spongy bone?
a. cancellous b. cortical c. cranial d. cuboid
The National Task Force on Violence Against Health Care Providers recommends that medical facilities conduct ______ inventories
A) ?weekly B) monthly C) semi-annual D) annual