Three cultural factors that are important to effective communication include:
a. understanding the business communication in the other culture, knowledge of how business communication is taught in the other culture, and knowing that content errors are more difficult to discern than language errors.
b. understanding the business communication in the other culture, knowing that syntactic errors are important, and a second language makes errors easier to detect.
c. knowledge of how business communication is taught in the other culture, knowing that syntactic errors are important, and a second language makes errors easier to detect.
d. knowing that content errors are more difficult to discern than language errors, understanding the business communication in the other culture, and a second language makes errors easier to detect.
A
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With the head-on approach to handling objections, the salesperson:
A) will allow the customer to talk about his or her fears and worries, then relate how another customer had similar fears and how the product being sold met those fears or worries B) answers the objection directly C) will reply "yes, but ..." and then explain how the product's benefits will answer the customer's objection D) avoids confrontation by sympathizing with the customer, then provides the correct information
The first step involved in conducting bivariate analysis is the development of a scatter diagram
Indicate whether the statement is true or false
Mustin, Inc purchased equipment for $50,000 . The equipment had an estimated useful life of eight years and an estimated residual value of $6,000 . After five years of use, the estimated residual value is changed to $9,000 . Assuming straight-line depreciation, depreciation expense in year 6 would be
a. $4,500. b. $5,500. c. $5,125. d. $7,500.
What does Karl Weick term the continuous process where an act followed by a response leads to a reaction changing the initial act, which is again followed by a response, and so on?
a. Double the confusion b. Double interact c. Double loop learning d. Double trouble