Federal agencies are required to review customer service standards under the Government Performance and Results Act
Indicate whether the statement is true or false.
ANS: T
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Who said: "I thought I was president, but when it comes to these bureaucrats, I can't do a damn thing"?
a. Franklin Roosevelt b. Harry Truman c. John Kennedy d. Lyndon Johnson e. Richard Nixon
Nearly 3,000 years ago, the philosopher __________ claimed that "change is the only constant."
a. Aristotle b. Socrates c. Plato d. Heraclitus e. Demosthenes.
The war on drugs ______.
a. had a major effect on drug use b. resulted in lower rates of imprisonment c. drove drug prices up d. cost less than public health tactics
__________ are new, sprawling, middle-class, automobile-dependent centers typically located at the fringe of older urban areas, at the intersections of major highways, where little except villages or farmland existed three decades earlier
a. Edge cities b. Growth boundaries c. Gated communities d. Common-interest developments