Jean-Paul tried talking with one of his female colleagues several times, but each time,the conversation turned out unsuccessful. Jean-Paul finally realized he could not connect with her at an emotional level
He had started each conversation by talking about the details of their individual projects, but then the talks would abruptly end. What was Jean-Paul doing wrong, and what should he do instead?
a. Jean-Paulwas using the report talk conversational ritual;he should try using the rapport talk ritual.
b. Jean-Paul was using the ritual opposition conversational ritual; he should try using the ritual apology technique.
c. Jean-Paulwas using the style flexing conversational ritual; he should try using the social styling ritual.
d. Jean-Paul was using the compliment conversational ritual; he shouldtry using the ritual technique.
A
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