Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members
What would be important for a nurse manager to consider when instituting a change to improve customer service? a. Assess the perceptions of the nursing staff regarding the particular service problem.
b. Include community representatives on a planning committee to address the change.
c. Involve physicians, other healthcare pro-fessionals, and ancillary staff.
d. Review all patient complaints with the nursing staff.
A
Nurses are the healthcare providers who spend the most time with the consumer and are in an opportune position to understand the issues, structures, and processes that affect patients. The nurse acts as the primary person to be alert to circumstances that may prevent a successful out-come for the patient and to intervene on the patient's behalf. As a nurse manager, it is important to support staff in their use of power to be in control and to make decisions at the consumer-staff level of interaction.
You might also like to view...
A patient states, "My husband has told me how he feels about my having a mastectomy." The nurse nods and says, "Go on." This is an example of:
a. clarifying. b. restating. c. focusing. d. minimal encouraging.
How much medication must be administered for the following order? Used with permission from Pfizer Inc Order: Flagyl 750 mg
What will be an ideal response?
A client is scheduled for surgery in 2 weeks. Which of the following should the nurse instruct the client regarding healthy lifestyle behaviors?
1. Eat nutritious meals. 2. If obese, cut calories before the surgery. 3. If sedentary, exercise more before the surgery. 4. Stop all prescribed medications.
Charlie is 17 years old. He comes to the ER because of a motor vehicle accident. The staff asks Charlie for the contact information for his guardian/parents in order to obtain informed consent for a procedure
Charlie states that he is an emancipated minor. The nurse knows this will mean: 1. Charlie will require consent from a guardian prior to a procedure. 2. Charlie will need the permission of the court prior to the procedure. 3. Charlie is legally eligible to give consent because of his status. 4. Consent is not needed in an emergency situation.