Discuss what could be involved in the proposed solutions for "The Delivery Gap."
What will be an ideal response?
The delivery gap can be rectified by ensuring that customer service teams are motivated and able to meet service standards. This can be accomplished by improving recruitment in human resources and selecting employees that fit the necessary skill set and abilities to perform the job well. Once hired, employees need to be well trained on the technical and soft skills needed to perform effectively. Employee roles also should be clarified, ensuring that employees understand how their job contributes to customer satisfaction. Cross-functional service teams and empowered managers can better offer customer-centric service delivery and problem resolution. Finally, performance should be measured and regular feedback should be provided to continue the cycle of excellence.
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Norma files a petition in bankruptcy. She turns her assets over to O'Brien, who sells them and then distributes the proceeds to Norma's creditors. O'Brien is a
a. preferredcreditor. b. bankruptcy court judge. c. bankruptcy trustee. d. debtor.
When real estate is used as collateral to secure the loan, the note is a:
a. balloon note b. fixed note c. property note d. real estate mortgage note e. landed note