Based on the “playbook” for crisis management, what should senior management do when a crisis occurs?
a. Have a public interview with a television reporter to manage the story.
b. Have locally based company officials handle the media.
c. Issue a written public statement of sympathy.
d. Be on site immediately after an accident.
d. Be on site immediately after an accident.
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Subordinates who perceive their supervisors as immediate express
a. more motivation and satisfaction related to their jobs. b. a tendency to reciprocate their supervisor's immediacy behaviors. c. positive attitudes about communication with their supervisors. d. positive attitudes about their supervisors. e. All of the above
Movements, usually of the hands but sometimes of the full body, that express meaning and emotion or offer clarity to a message are also known as ____________________.
Fill in the blank(s) with the appropriate word(s).
The speaker's goal, the response the speaker desires from the audience, is called the ________ of the
speech. Fill in the blanks with correct word
A panel discussion is an especially effective way to present the findings of a problem-solving small group.
Answer the following statement true (T) or false (F)