The elegance criterion for voice systems requires that they should be simple to understand, apply to a broad range of issues, and allow for a definitive response.
Answer the following statement true (T) or false (F)
True
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Improving accountability mechanisms is one of the goals of a ________ program.
What will be an ideal response?
Acme Global hired 20 new auditors last year. The average performance appraisal of the new auditors was 4.4 on a 5-point scale. The average for other auditors in the organization was 4.0. The new recruits’ performance is ____ percent above average.
A. 5 B. 10 C. 15 D. 20 E. 30
What is the Gap Model of Service Quality? Describe the five gaps and give examples of each.
What will be an ideal response?
In the idea evaluation stage,
A. companies cannot estimate likely costs. B. an actual product is developed. C. the final ROI is estimated. D. concept testing is used to get customer reactions. E. parts of a product are designed and manufactured.