Explain what helping interviews are, and provide two examples.
What will be an ideal response?
Helping interviews are always conducted by someone with expertise in a given area and whose services are engaged by someone in need of advice. A helping interview would be a psychologist asking questions of a client. Other helping interviews include those conducted by credit card counselors with people facing a heavy debt load or attorneys advising clients on legal matters.
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Because our scripts are based on fixed beliefs we tend to resist changes to them, even if that change would bring happiness
A. True B. False
The ______ culture is focused on how things get done, not by what gets accomplished.
A. bet the company B. process C. tough-guy, macho D. work hard, play hard
Which of the following statements is true of active listeners?
a. They are engaged in listening with their minds and their hearts. b. They are constantly thinking of an appropriate response. c. They do most of the talking. d. They offer nonverbal feedback.
Dallas has begun her main points with some that are very easy-to-understand and has then moved to concepts that are more difficult to understand. She has used which organizational style?
a. Regency b. Primacy c. Specificity d. Complexity