Motivated and competent workers are the key to making a difference in customer service.
Answer the following statement true (T) or false (F)
True
The biggest differences in customer service stem from motivated and competent workers, planning, policy, and procedure change, or system adaptation. For this reason, many organizations go to great lengths to obtain and retain the "right" employees who possess the knowledge, skills, and competencies to professionally serve customers.
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Although a label on a package must meet legal requirements, it represents another opportunity to reach consumers with a marketing message
Indicate whether the statement is true or false
Tactical control is performed mainly by
A. the CEO. B. top managers. C. middle managers. D. first-level managers. E. team leaders.
The assets of a business may consist of a number of items, such as
a. accounts payable; b. cash; c. delivery fees; d. drawing; e. none of these
What is the best course of action if you are unsure whether your information is common knowledge?
a. Informally poll your friends. b. Cite the source, just to be safe. c. Check multiple sources for consistency. d. Follow your instincts.