Sally always purchases groceries at Dillard's Department store. Every time she visits the store, she spends exorbitant amounts on various items. Sally seldom recommends Dillard's Department store to her friends and acquaintances
The marketing manager at Dillard's calculates that she has a loyalty index of 50, and an average lifetime value. To Dillard's, Sally is a(n) ________ customer.
A) captive
B) loyal
C) unprofitable
D) repeat
E) intermediate
D
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Answer the following statements true (T) or false (F)
1. Creativity-relevant processes cannot be learned through training and on-the-job experience. 2. According to Professor Amabile, extrinsic motivation is necessary for creative thinking to occur. 3. There are two main types of support for creativity in organizations that have an influence on whether and how creativity flourishes in an organization. 4. Creative potential relates to the capacity to generate ideas where practiced creativity is spotting opportunities to apply these skills in the workplace.
The set of distinctive characteristics that lead an individual to respond in a consistent way to certain situations is referred to as that individual's
A. attitude. B. lifestyle. C. personality. D. values.
In the t = (a + 4m + b)/6 calculation for expected activity completion time, the b refers to?
a. Optimistic completion time b. Pessimistic completion time c. Most likely completion time d. Activity completion time variance
Eagleson Company's quality cost report is to be based on the following data: Net cost of scrap$75,000Liability arising from defective products$32,000Warranty repairs and replacements$80,000Re-entering data because of keying errors$75,000Supplies used in testing and inspection$18,000Quality data gathering, analysis, and reporting$62,000Final product testing and inspection$21,000Test and inspection of in-process goods$44,000Systems development$45,000? ?What would be the total prevention cost appearing on the quality cost report?
A. $125,000 B. $107,000 C. $84,000 D. $89,000