Match each item with a statement below.

Question

A. When a pharmacy technician completes the list of processes at his or her station and passes the basket on to another member of the team, that person is their customer
B. Indication patient is not taking other medications
C. Lessons for management
D. A problem solving procedure using a series of questions or steps to identify an individual patient in need of a particular service
E. Take a few seconds to review the Rx for the steps that should have been taken at receiving and computer data entry stations
F. A section of the pharmacy department, usually in a community pharmacy, that has been set aside for completed prescriptions that have not yet been picked up
G. Indication that there are no allergies
H. Appointed a select committee to study whether counseling could reduce the number of mechanical type medication errors
I. Patient either over 60 or under 6
J. Software provided shortcut designed to make entering directions into the computer easier and faster

Answer 1

A. internal customer
B. NOM
C. Deming's fourteen principles
D. counseling algorithm
E. Take 5
F. will call
G. NKA
H. Oregon Board of Pharmacy
I. vulnerable patient
J. sig code