Martha, a 63-year-old woman, receives criticism on her annual review, suggesting that she lacks customer service skills. As an older adult, how is she most likely to respond?
a) She will think about whether or not the criticism is valid.
b) She will react emotionally with hurt feelings.
Consider This: Older adults are more likely to use avoidant-denial strategies for interpersonal problems than younger adults.
LO 4.3: Analyze whether cognitive process is age-related
c) She will think about how to improve her customer service skills.
Consider This: Older adults are more likely to use avoidant-denial strategies for interpersonal problems than younger adults.
LO 4.3: Analyze whether cognitive process is age-related
d) She will enroll in a class to develop her customer service skills.
Consider This: Older adults are more likely to use avoidant-denial strategies for interpersonal problems than younger adults.
LO 4.3: Analyze whether cognitive process is age-related
ANS: a
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