How do the following paragraphs about M. Field and his store apply to Section 3.0, Customer and Market Focus of the MBNQAC? Be sure your answer ties directly to the criteria

Question

What will be an ideal response?

Answer 1

Field's zeal for keeping customers and employees happy spurred him always as he strengthened his position in the store. He constantly planned new departments and new advertising techniques. He devised a simpler method of making out sales slips. He rearranged displays. He set up workrooms where a woman shopper might leave her glasses to be ground, her gloves to be cleaned, her jewelry or shoes to be shined.

For years an employee sought permission to open a restaurant in the store. The idea was shunned. "This is a dry-goods store, not a restaurant.". In April, 1890, he was successful in setting up a tearoom on the third floor. On the first day only fifty-six patrons were served. The tearoom had sudden appeal for women shoppers. In a year it was enlarged and serving as many as 1,500 each day. Eventually, this tearoom became one of several restaurants and dining rooms on the store's seventh floor.
Give the Lady What She Wants Wendt and Kogan, And Books Publishers.

Effective organizations need an accurate understanding of what their customers expect. Field focused on customers