Identify proper greetings for patients of all ages
What will be an ideal response?
It is appropriate to refer to patients aged seventeen years or younger by their first name. When a child patient asks you a question include his or her first name in your response along with a complimentary phrase such as "that is a great question, Elena." When working with adult patients it is respectful to refer to them as Mr. or Ms.
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Which of the following statements is true regarding quality improvement and risk management procedures?
A) Quality improvement and risk management procedures are essentially the same. B) They must be kept in the same notebook as the clinical procedures. C) Once written, they do not need to be updated. D) They should be kept in a clearly marked, separate notebook and updated regularly.
Which of the following is NOT one of the three lines of defense for infection?
a. Anatomic barriers c. Immune response b. Febrile response d. Inflammatory response
In addition to the reimbursement process, ICD-10-CM codes are used by outside agencies to:
A) forecast healthcare needs. B) conduct studies of disease trends. C) review costs and evaluate facilities. D) all of the above.
The institutional infrastructure of long-term care delivery is going through a cultural change that emphasizes
a. improved quality of care b. evidence-based care c. enriched living environments d. higher staff to patient ratios