The Ritz Carlton has Service Values which guide employees in providing its Gold Standard service. One of the service values states "I own and immediately resolve guest problems." The Ritz Carlton management uses _____ to provide customer service.
A. training
B. deregulation
C. empowerment
D. commissioning
E. mediating
Answer: C
You might also like to view...
The value of goals or outcomes is called ______.
A. expectancy B. valence C. self-efficacy D. instrumentality
Increased societal change, conflict, and confrontation in society means that ________
A) organizations must adapt a "bunker mentality" in order to survive B) large institutions desperately need professional communications help C) traditional media are no longer prime news sources for publics D) businesses and nonprofits should comply with community demands whenever possible
Indicate the group of words or sentence with correct capitalization. Which is correct?
A) Monday B) monday
If a sole proprietorship breaches a contract
A) the owner's personal liability is limited to the amount the person invested in the business B) only the owner's business assets are available to satisfy the other party's claims C) only the owner's personal assets are available to satisfy the other party's claims D) all of the owner's business and personal assets are available to satisfy the other party's claims E) only the insurance provider of the owner is liable to pay the other party's claims