A leader who gives followers instructions about how and when goals should be achieved and supervises them carefully is using ______.
A. directing behaviors
B. supporting behaviors
C. delegating behaviors
D. coaching behaviors
A. directing behaviors
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The chapter gives five central ideas for recovering potentially lost customers. The first is to empathize with the dissatisfaction that caused them to quit doing business with you. (Feel their pain)
Name and briefly describe the other four ideas.
Describe what a plaintiff must prove in order to be successful in a negligence suit.
What will be an ideal response?
Reductions in the initial retail prices are known as
A. variable costs. B. keystoning prices. C. rain checks. D. markdowns. E. fixed costs.
______ speaking is delivered “off the cuff” and with little, if any, prior notice or preparation.
a. Spontaneous b. Extemporaneous c. Impromptu d. Impulsive