The idea that the work process should be under the control of workers with the relevant knowledge, rather than that of managers, who should act as facilitators, was developed by
A. Lillian Gilbreth.
B. Mary Parker Follet.
C. Max Weber.
D. Hugo Munsterberg.
E. Elton Mayo.
B. Mary Parker Follet.
Follett thought organizations should become more democratic, with managers and employees working cooperatively. One of her most important ideas was that the work process should be under the control of workers with the relevant knowledge, rather than of managers, who should act as facilitators.
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