Which type of goodwill message is designed to make recipients feel good about something they have done for you?
A) Sympathy messages
B) "For-your-information" messages
C) Condolence messages
D) Congratulatory messages
E) Thank you messages
Answer: E
Explanation: E) Thank-you messages offer you the opportunity to express appreciation and make recipients feel good about something they have done for you. They also offer you the opportunity to express and display your professionalism.
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