Which of the following statements describes how consumers and employees are responding to technology-based services?
A. Services can readily calm fears that privacy may be sacrificed if technology is used
B. An infusion of technology can lead to an increase in human interaction
C. Employees are often reluctant to integrate technology into their work lives
D. The payback for investments in technology is a certainty
E. All of the above statements describe how consumers and employees are responding to technology-based services
Answer: C
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