Which of the following statements is true with regard to service operations?
a. It encompasses all activities and processes required for implementing the service.
b. Service operations activities that are not visible to the customer are referred to as front stage activities.
c. Service operations activities that are visible to the customer are referred to as back stage activities.
d. Service operations activities pertaining to the supply chain are referred to as downstream activities.
a. It encompasses all activities and processes required for implementing the service.
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Which of the following options is not one of the six factors in the environmental context that make international negotiations more challenging than domestic negotiations?
A. relative bargaining power B. political and legal pluralism C. international economic factors D. foreign governments and bureaucracies
You can create information ______ to motivate your audience to learn a new body of content.
Fill in the blank(s) with the appropriate word(s).
Goods and services provided by internal service funds to other departments of the government are typically priced to:
A. Cover full costs (both fixed and variable). B. Cover full costs, plus an additional charge to ensure a reasonable profit. C. Cover variable costs only. D. Cover full costs, plus an additional charge to capital maintenance and anticipated expansion needs.
Which of the below is not an ISP?
A. Comcast B. Spectrum C. Facebook D. Earthlink