After returning home from a trade show, Mr. Jones, the president of a manufacturing company, called a meeting of his production department. He indicated that the company would soon be implementing a new policy of _______, which focuses on worker performance and urges employees to strive for zero defects.
A. quality assurance
B. constancy of purpose
C. redesign
D. scientific management
E. the total quality movement
A. quality assurance
Developed in the 1960s, quality assurance focuses on the performance of workers, urging employees to strive for zero defects. Quality assurance has been less successful because often employees have no control over the design of the work process.
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________ refers to training and motivating employees to serve customers well
A) External marketing B) Promotional marketing C) Direct marketing D) Internal marketing E) Interactive marketing
Which of the following tactics help people to gain power, exercise influence, and balance the power of others in organizations?
A) Using ambiguity B) Forming coalitions C) Incurring obligations D) All of the above
To attract better workers and enhance the organization’s employment brand, which philosophy of compensation might an organization chose?
A. Pay secrecy B. Pay for longevity C. Above-market pay D. At-market pay E. Below-market pay
The universality of management means that ________.
A. all managers in all organizations perform the four management functions B. all managers in all organizations perform the same quantity of managerial functions C. all managers in all organizations perform managerial functions in similar ways D. any manager can work in any organization and perform any management function