The last time Betty visited Zing's, the dinner served was excellent. Tonight is her anniversary and she was looking forward to an enjoyable evening
After the meal, she starts feeling that the service was not up to par and the evening was not as successful as she had hoped. According to the service-quality model, which gap is obvious here?
The gap prevalent here is the gap between perceived service and expected service. This gap occurs when the customer misperceives the service quality.
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Which of the following is an example of a public relations and publicity communication platform?
A) lobbying B) company museums C) street activities D) company blogs E) incentive programs
Smithson Electrical Fixtures reported the following income statement for the year ended December 31, 2019.
Compute inventory turnover rate for the year. (Round to two decimal places.)
Compute days' sales in inventory for the year. (Round to two decimal places.)
________ is an estimate of an asset's value at the end of its useful life.
What will be an ideal response?
When attempting to detect terrorists and criminals in public places, officials pay attention to suspects’ ______.
A. cars B. shoes C. body language D. groups