A close friend confides to you that she is upset because she is arguing with her sister. As an
empathic listener, you might support, interpret, or question and you might offer a content
paraphrase or feelings paraphrase.
Describe each response type, and for each, give a sample
response you could give in this situation. The book recommends avoiding prejudging or
advising. Describe these responses and give an example of each.
What will be an ideal response?
Supporting responses communicate concern and willingness to listen. Interpreting
responses reframe the situation. Questioning responses solicit information. Content paraphrases
restate information, and feelings paraphrases restate emotions. Judging responses minimize
concerns with platitudes and advising responses propose solutions.
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Abstract words refer to specific things you perceive with your senses
Indicate whether the statement is true or false
Barb is worried about the exam she has in her math class and is having difficulty focusing on
what Professor Guerrero is telling her about her assignment in Interpersonal Communication class. This is an example of psychological noise. Indicate whether the statement is true or false
A persuasive speech on US immigration reform is an example of a question of policy
Indicate whether the statement is true or false
Which of the following is NOT one of the three tasks to be accomplished during the conclusion of a speech?
A) Review main points. B) Reinforce purpose. C) Establish credibility D) Provide closure.