In the context of developing an effective customer relationship management system, the use of big data analytics is restricted to the storage and integration of customer data
Indicate whether the statement is true or false
a. True
b. False
ANSWER: False
In the context of gathering relevant information for an effective customer relationship management system, big data analytics are used not only to enhance the collection of customer data but also to store and integrate customer data throughout the company, and ultimately, to "get to know" customers on a more personal level. Big data analytics also compile actionable data about the purchase habits of a firm's current and potential customers.
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In a statement of cash flows, payments to acquire debt instruments of other entities would typically be classified as cash outflows for
a. financing activities. b. equity activities. c. operating activities. d. investing activities.
Answer the following statements true (T) or false (F)
1.Coaching is a way to provide ongoing feedback to employees about their job performance. 2.Gross negligence is intentional behavior that has the potential to cause great harm to another or to the company. 3.In situational management, an autocratic style is high in direction and low in supportiveness. 4.In situational management, an empowering style is appropriate when interacting with outstanding employees. 5.In the commitment stage of the change process the individual level of commitment can continue to change.
Transitions make writing smoother and ______________
a. shorter b. more logical c. less formal d. longer
Which of the following statements is not true of wikis?
A) Wikis may improve team communication. B) Even simple wikis require a small financial investment. C) Wikis typically include interactive tools. D) Because they allow users to contribute regardless of knowledge, wikis level the playing field. E) Wikis are websites that help teams collaborate.