Teams within a health care organization utilize FMEA to identify possible failures and prevent them by correcting the processes proactively. Which of the following processes or questions are answered using the FMEA approach (select all that apply)?
a. Identify the steps in the process.
b. Who is at fault?
c. What could go wrong?
d. Why would the failure happen?
e. What would be the consequences of the failure?
A, C, D, E
FMEA is a systematic, proactive method for evaluating a process to identify where and how care delivery might fail and to assess the relative impact of different failures in order to identify the parts of the process that are most in need of change. FMEA includes review of the steps in the process, what could go wrong, why the failure could happen, and what the consequences would be.
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