When dealing with unsatisfied customers, one important aspect of handling the situation is to uncover the source of dissatisfaction – not to just try to make them feel better
Indicate whether the statement is true or false.
TRUE.
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List in order the three functions of a speech conclusion
What will be an ideal response?
Your competence raises questions about
a. whether you know what you are talking about. b. your level of energy and enthusiasm. c. whether you are trustworthy, sincere, and fair. d. your level of commitment to an idea or cause. e. your good will and honesty.
When you hear a new song played on the radio, the __________ stage of the perception process has just occurred
a) stimulation b) interaction c) organization d) interpretation–evaluation
The radio industry was on the brink of disaster in the 1920s and radio sales were down because listeners
A. felt radio was too chaotic. B. could no longer afford radios. C. did not like the programs. D. felt radio was inappropriate for children.