Tension that exists when a person's beliefs don't match his or her behaviors is called ________
A) cognitive dissonance
B) anchoring
C) hindsight bias
D) self-serving bias
E) fundamental attribution error
Answer: A
Explanation: Cognitive dissonance occurs when one's beliefs and behaviors don't match. A common form of this situation is buyer's remorse, in which one makes a purchase and then regrets doing so–sometimes immediately after the purchase.
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A(n) _____ is a question that is posed— with no expectation of a response— to stimulate thought about a specific topic
Fill in the blank(s) with correct word
Nonprogrammed decisions ________.
A. involve standardized solutions B. are usually made by lower-level managers C. are associated with clear and specific goals D. are unique and nonrecurring
A CRM program primarily attempts to monitor and/or manage three things: an organization's customers , sales force , and customer service level . List two different tools or components of CRM for each of three areas:
a. Customers b. Sales Force c. Customer Service LevelDescribe how each tool or component is utilized in the monitoring and/or managing of the customers, sales force, or customer service level.
According to Hackman's three criteria for team success, which of the following IS requirements will be categorized under the meaningful and satisfying experience criterion?
A) documenting definitions B) rewarding accomplishment C) managing many versions of content D) managing tasks