Suzie Weston is an afternoon-shift nursing assistant. You have been receiving complaints from the other nursing assistants that she is using the telephone in one of the resident's rooms to talk to friends and is not completing her assigned resident
care duties. What is the most important action of the nurse before confronting Suzie?
a. Review the facility's guidelines for probation
b. Call the nursing supervisor to initiate the termination process
c. Write a detailed narrative of the nursing assistants' complaints
d. Visit each of the residents in Suzie's care assignment
D
Gathering resident care data and documenting your findings before confronting Suzie about an unacceptable behavior would strengthen the rationale for placing Suzie on probation (response A) or initiating termination procedures (response B). Writing a detailed narrative of the complaint (response C) would be a good idea, but it is not as important as having first-hand information regarding the problem.
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A) True B) False
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