The five steps in the process of conversation, in sequential order, are __________.

Fill in the blank(s) with the appropriate word(s).


Answer: Opening, feed forward, business, feedback, closing.

Communication & Mass Media

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What listening style should a lawyer adopt when a person approaches the lawyer to discuss filling a lawsuit against a company?

a) Empathic listenin b) Appreciative listening c) Discriminative listening d) Analytical listening

Communication & Mass Media

Organizing messages are characterized by rules and regulations, organizational policies, task definition, task instruction, and task evaluation

Indicate whether this statement is true or false.

Communication & Mass Media

The conclusion of an actuating speech should

a. be forceful. b. provide details of the action. c. combine an appeal with another strategy. d. all of the above. e. none of the above.

Communication & Mass Media

In addition to naming the parties in a case, identify three things that a complaint filed in a civil law case will include.

What will be an ideal response?

Communication & Mass Media