Dan Unowsky manages a production group in a PC repair shop. He has noticed that the speed of repair is based on each worker doing one task. However, if an employee is out sick, then the entire repair process slows down. This is an example of
A. coordination costs.
B. managerial ineptitude.
C. the absolute need for every employee to be trained in all aspects of PC repair.
D. the trade-off between low cross-training costs and reduced flexibility of the employees.
Answer: D
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