Sarah is talking to Matt. He tells her that he is going through a rough time and that his long-term girlfriend recently dumped him to be with someone else. Sarah tells Matt she is sorry to hear it and that she had a boyfriend cheat on her once and it really upset her. Matt feels that Sarah is trying to steer the conversation toward herself. What is Sarah likely trying to do?
a. Give personal, concrete details about herself to cultivate a personal tone.
b. Do maintenance work to help sustain the conversation.
c. Establish equality by matching experiences with Matt.
d. Demonstrate responsiveness by showing she cares what he has to say.
e. Show tentativeness to open the door and allow him to share his opinions.
c. Establish equality by matching experiences with Matt.
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Indicate whether the statement is true or false.
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