Sometimes managers form a(n) ________ group because they want to focus on achieving personal goals.
A. interest
B. command
C. friendship
D. informal
E. self-managed
Answer: D
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What will be an ideal response?
Vertical lines cutting across the line of internal interaction represent internal service encounters.
Answer the following statement true (T) or false (F)
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Answer the following statement true (T) or false (F)