A nursing manager recognizes that the changes that she is expected by administration to implement will be met with staff resistance. She is committed to determining the root of the re-sistance and communicating positively with her staff
The nurse manager's actions characterize her as a(n): a. change agent.
b. implementation expert.
c. restructuring motivator.
d. supervisory threat.
A
The change agent needs to anticipate resistance, determine why it is occurring, and try to deter-mine what the person who is resisting is trying to protect.
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