The concept behind ____ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers
a. customer relationship management (CRM) systems
b. customer self-service (CSS) software
c. sales-force automation (SFA) software
d. sell-side systems
A
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The establishment of ______ areas in the 1990s led to greater economic integration across national boundaries.
A. socialist B. free trade C. nonprofit D. democratic
Robin and Ted are feeling distressed about the number of patrons that attend their dance club. Even though Robin has worked tirelessly on creating theme nights and sprucing up the club, the attendance has been low. Ted has decided that he needs to advertise in the local college newspaper and promote the theme evenings that Robin has created. What type of coping has Ted used?
a. Complication-focused coping b. Problem-focused coping c. Intuition-focused coping d. Emotion-focused coping
High validity and can provide triangulation are two advantages of which of the following data gathering methods?
a. focus groups b. surveys/questionnaires c. observations d. unobtrusive measures
Robust design is the design of products to be less sensitive to manufacturing variation and misuse
Indicate whether the statement is true or false.