Recognizing that communication is the primary tool of psychiatric mental health nursing, you are cognizant of the impact of nonverbal components such as tone of voice
If a client from a Middle Eastern country approaches you and says in a forceful voice, "Give me your newspaper," you will: a. move away, thinking that the client is dangerous and rude
b. find out if this tone and behavior is normal in the client's culture
c. call for help immediately
d. have an interpreter tell the client that he or she needs to ask for things politely
B
The correct response is to find out if the tone and behavior is normal in the client's culture, because different cultures communicate (even nonverbally) in different manners. In this example, such a request would be considered rude in American culture, but is considered completely normal in Middle-Eastern culture. Such cultural differences in communication are not limited to people of different nationalities, but can exist between people who are from different parts of the same country. For example, some people from the East Coast of the United States find many people from the East Coast (e.g., New York, Boston) to be overly rude, when in fact, such communication is seen as normal on the East Coast.
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