Appliance America's customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories. But managers are now encouraging them to look for the best solution to the increased level of customer complaints. Appliance America is in the ________ stage of Lewin's change model.
A. changing
B. unfreezing
C. evaluation
D. learning
E. refreezing
B. unfreezing
In the unfreezing stage, managers try to instill in employees the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation.
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Using a periodic inventory system, Bertram Company records inventory at lower of cost or market using the direct method. The end-of-the-year journal entries to adjust inventories would include
A) ?a debit to Inventory to close beginning inventory at cost value. B) ?a debit to Inventory to close ending inventory at market value. C) ?a debit to Loss Due to Market Valuation for the excess of cost over market value. D) ?a credit to Allowance to Reduce Inventory for the excess of market over cost value.
The final step in the training process is to ______ how effective the training was at developing the needed skills.
A. control B. remediate C. assess D. reinforce
Leadership comes from and is received by all members of the team in which form of leadership?
a. External leadership b. Individual team self-leadership c. Shared leadership d. Team self-leadership
Among the factors that do not determine whether to employ entry strategy options are
A. transaction costs, such as the cost of contracting with a partner and monitoring compliance with the terms of the contract. B. whether the firm has a full range of resources and capabilities needed to operate abroad along with trade barriers. C. the nature of the firm's objectives and trade barriers. D. cross-border transfer activities and home country advantages. E. country-specific factors such as trade barriers and transaction costs, such as the cost of contracting with a partner and monitoring compliance with the terms of the contract.