George, a longtime hotel manager for Holiday Inn, was meeting with Sally, a new front-desk manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. George discussed the four stages of the decision process. He said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." George is using the ______ process.
A. employee relations model
B. focused decision-making model
C. interpersonal-decision agenda
D. solutions agenda
E. rational decision-making model
E. rational decision-making model
Typically there are four stages in rational decision making (see Figure 7.1): Stage 1: Identify the problem or opportunity; Stage 2: Think up alternative solutions; Stage 3: Evaluate alternatives and select a solution; and Stage 4: Implement and evaluate the solution chosen.
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