Hospitality managers need to know about the information-processing capabilities of the brain to ______.
a. describe the capacity of the organization to process information
b. determine the size of the organization’s management information systems department
c. avoid overtaxing the guest’s mental capacity to comprehend the environment
d. describe the service environment to phone callers curious about it
c. avoid overtaxing the guest’s mental capacity to comprehend the environment
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The accumulated depletion of a natural resource is reported on the
a. balance sheet as depreciation from the cost of the resource b. income statement as a deduction from revenues c. income statement as an increase in revenue d. balance sheet as a deduction from the cost of the resource
To qualify as a marketable security, the investment must be readily marketable and it must be the intent of management to convert the investment to cash within the current operating cycle or a year, whichever is longer
Indicate whether the statement is true or false
Training people in “the big picture” accomplishes which goal?
a. It formalizes the benchmarking process. b. It helps employees see how their jobs relate to overall organizational goals. c. It accommodates the information-processing limitations of employees. d. It allows everyone to focus more directly on guest key drivers.
The goal of the maximal flow problem is to maximize the amount of flow of items from an origin to a destination
Indicate whether this statement is true or false.