All of the following are phases of negotiation EXCEPT
A) distributive bargaining.
B) problem-solving.
C) decision-making.
D) cooling off.
E) All of the above are phases of negotiation.
D
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Salena always finds the good in everything she does even when it is an unpleasant task. The term applied to how a person views and interprets the world around them is their _____
a. outlook b. mode c. operation d. attribution
Nonparametric statistics should be used when we
a. cannot assume we have normally distributed data b. can assume we have normally distributed data c. do not know the sample size d. have continuous variables e. do not know the population from which the sample was drawn
Kade formulates an argument in his head while his friend Kyle is talking. This is an example of which of the following barriers to listening?
A) Selective attention B) Competitive interrupting. C) Rebuttal tendency D) Information overload
When a close friend she hasn't seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential __________ so she can effectively listen to her friend. [p. 119, III]
a. environmental distractions b. internal obstacles c. insular obstacles d. regulative distractions e. message impediments