An ongoing benchmarking survey of customer satisfaction is _____
a. the PricewaterhouseCoopers index
b. the McKinsey service quality index
c. the American Customer Satisfaction Index
d. SERVQUAL
c
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Supler Corporation produces a part used in the manufacture of one of its products. The unit product cost is $18, computed as follows: Direct materials$8 Direct labor 4 Variable manufacturing overhead 1 Fixed manufacturing overhead 5 Unit product cost$ 18 An outside supplier has offered to provide the annual requirement of 4,000 of the parts for only $14 each. The company estimates that 60% of the fixed manufacturing overhead cost above could be eliminated if the parts are purchased from the outside supplier. Assume that direct labor is an avoidable cost in this decision. Based on these data, the financial advantage (disadvantage) of purchasing the parts from the outside supplier would be:
A. ($4) per unit on average B. $2 per unit on average C. ($1) per unit on average D. $1 per unit on average
Analysts deciding between investments must consider the comparative risks. Which of the following is/are not firm-specific factors that affect the risk of business firms?
a. labor strikes b. loss of facilities due to fire c. poor health of key managerial personnel d. loss of facilities due to earthquake e. unemployment
GreenRain Corp. faces an increase in its employee turnover rate. The CEO calls for a board meeting with the senior executives to discuss the issue. Who among the following suggests increasing the relational returns that employees receive to reduce the turnover rate at GreenRain?
A. Liam, who suggests increasing merit bonuses B. Syed, who suggests increasing the medical insurance coverage offered to the employees C. Deena, who suggests providing more work/life balance to the employees by increasing the number of paid leaves D. Tom, who suggests increasing the decision-making authorities given to the employees to make work more challenging
What is the formulation for this problem?
The owner of Chips etc. produces two kinds of chips: lime (L) and vinegar (V). He has a limited amount of the three ingredients used to produce these chips available for his next production run: 4800 ounces of salt, 9600 ounces of flour, and 2000 ounces of herbs. A bag of lime chips requires 2 ounces of salt, 6 ounces of flour, and 1 ounce of herbs to produce; while a bag of vinegar chips requires 3 ounces of salt, 8 ounces of flour, and 2 ounces of herbs. Profits for a bag of lime chips are $0.40, and for a bag of vinegar chips $0.50.