The employee turnover for the custodial host position at the local department store was high, and the department managers were beginning to complain to Gina, the store manager. There was no lack of applications, and the pay was comparable to other stores, yet those who took the position stayed no longer than a week. Exit interviews revealed that employees felt the job's responsibilities were not what they expected. Which of the following is the best method Gina could use to reduce turnover?

A. Show a video to applicants about the responsibilities of the job.
B. Check the employment history and references of applicants.
C. Insist that each applicant takes a drug test within 48 hours of applying.
D. Require applicants to take intelligence quotient and emotional quotient tests.
E. Accept more applications by reducing required standards.


Answer: A

Business

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