The mental state that customers have about a company and its products or services when their expectations have been met or exceeded is referred to as
A. customer satisfaction.
B. proactive problem solving.
C. softening techniques.
D. customer retention.
Answer: A
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Details in a routine message should be written in the same tone as the opening
Indicate whether the statement is true or false.
Mercks uses the perpetual inventory system, and accepts the Discovery bank credit card for credit card sales. Discovery charges Mercks a 3% fee, and all credit card receipts deposited are credited to the company account on the day of deposit. Prepare journal entries to record the following transaction. March 11Sold merchandise for $4,500 (that had cost $2,100) and accepted the customer's Discovery bank card.
What will be an ideal response?
A manufacturing process produces items whose weights are normally distributed. It is known that 22.57% of all the items produced weigh between 100 grams up to the mean and 49.18% weigh from the mean up to 190 grams. Determine the mean and the standard deviation.
What will be an ideal response?
Brittany is writing a business report about protecting workplace data and will be conducting an interview with a data security expert. What is the best advice you can give her?
A) Call before the interview to confirm the arrangements, and then arrive on time. B) Learn about the individual she is interviewing, and research the background and terminology of the topic. C) Use open-ended questions rather than yes-or-no questions to draw out the responses from the expert. D) Brittany should complete all these steps.